romo88 Terms & Conditions

1. Definitions

In these Terms & Conditions, the following definitions apply:

• "romo88," "we," "us," or "our" refers to the romo88 online betting platform, its operators, and authorized representatives.
• "User," "you," or "your" refers to any individual who accesses, registers for, or uses the romo88 platform.
• "Account" refers to the user account created on romo88 for the purpose of placing bets, accessing games, depositing funds, and withdrawing winnings.
• "Services" refers to all online gambling products offered by romo88, including but not limited to sports betting (bandar bola), live casino, slot games (slot gacor), lottery draws (togel), and sabung ayam (online cockfighting).
• "KYC" refers to the Know Your Customer verification process required for account security and regulatory compliance.
• "Rupiah," "IDR," or "Rp" refers to Indonesian Rupiah, the official currency of the Republic of Indonesia and the sole currency used for transactions on romo88.

2. Eligibility & Age Requirement

By registering for an account on romo88, you represent and warrant that:

• You are at least 21 years of age at the time of registration. romo88 strictly prohibits underage gambling. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation will result in immediate account suspension.
• You are a legal resident of Indonesia or are physically located within Indonesia at the time of using our services. romo88 does not knowingly accept registrations from jurisdictions where online gambling is expressly prohibited by law.
• You have the legal capacity to enter into a binding contract under Indonesian law and are not subject to any legal disability that would prevent you from forming a valid agreement.
• You are not self-excluded from gambling activities on romo88 or any other platform, and you are not listed on any national or international exclusion databases.
• You are not registering on behalf of another person or entity. Each individual may maintain only one account on romo88. Creating duplicate accounts, using multiple identities, or registering under false information is strictly prohibited and will result in permanent account closure and forfeiture of all funds.

3. Account Registration & Verification

3.1 Registration Requirements

To create an account on romo88, you must provide accurate, complete, and current information, including:

• Full legal name (as it appears on your Indonesian National ID)
• Date of birth (must confirm you are 21 years or older)
• Valid email address
• Active Indonesian mobile phone number
• Physical residential address in Indonesia
• Preferred deposit and withdrawal method details (bank account or e-wallet)

You agree to keep your account information up to date. If your contact details, address, or payment information changes, you must update your account settings immediately or notify our customer support team.

3.2 Know Your Customer (KYC) Verification

In accordance with anti-money laundering (AML) regulations and financial security standards, romo88 requires all users to complete KYC verification before processing withdrawal requests. You must submit the following documents:

• Government-Issued Photo ID: A clear, legible photograph of your Indonesian National ID card (KTP Nasional) showing your full name, date of birth, photograph, and ID number. The ID must be valid (not expired) and all four corners must be visible in the photograph.
• Proof of Address: A recent utility bill, bank statement, or government letter dated within the last three months showing your name and current residential address.
• Selfie Verification: A photograph of yourself holding your ID card next to your face in clear lighting. Your face and the ID card text must both be clearly visible.

KYC documents are typically reviewed within 1–24 hours (business days, WIB timezone). Until verification is approved, deposits are permitted but withdrawals will be held pending completion of the KYC process.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your romo88 account username and password. You agree to:

• Choose a strong password containing a mix of uppercase letters, lowercase letters, numbers, and special characters
• Never share your login credentials with any third party
• Log out of your account after each session, especially when using shared or public devices
• Enable two-factor authentication (2FA) via SMS verification for additional security (optional but strongly recommended)

romo88 is not liable for any unauthorized access to your account resulting from your failure to maintain adequate security measures. If you suspect unauthorized access, contact our support team immediately.

4. Deposits & Withdrawals

4.1 Deposits

romo88 accepts deposits via the following methods:

• Indonesian Banks: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

Minimum deposit: Rp 50.000 per transaction.
Maximum deposit: Rp 100.000.000 per transaction (VIP members may request higher limits by contacting support).
Processing time: Deposits are credited to your account balance within 60 seconds under normal circumstances. During peak hours or bank system maintenance, delays of up to 15 minutes may occur.

All deposits must originate from a bank account or e-wallet registered in your own name. Third-party deposits are strictly prohibited. Deposits made from accounts not matching your verified identity will be refunded minus a 5% administrative fee.

4.2 Withdrawals

You may request a withdrawal at any time, provided:

• Your account has successfully completed KYC verification
• You have met any applicable bonus wagering requirements
• Your withdrawal request does not exceed your available account balance
• The withdrawal method matches the deposit method used (e.g., if you deposited via BCA, you must withdraw to a BCA account in your name)

Minimum withdrawal: Rp 100.000 per transaction.
Maximum withdrawal: Varies by VIP tier (Bronze: Rp 20.000.000 | Silver: Rp 40.000.000 | Gold: Rp 100.000.000 | Platinum: Unlimited).
Processing time: 2–6 hours during WIB business hours (Monday–Friday, 09:00–17:00 WIB). Withdrawals requested outside business hours will be processed on the next business day. VIP Gold and Platinum members receive priority processing (under 2 hours).

Withdrawal fees: No fee for withdrawals of Rp 100.000 or more. A flat Rp 10.000 administrative fee applies to withdrawals under Rp 100.000.

5. Bonuses & Promotions

5.1 Bonus Eligibility

romo88 periodically offers bonuses and promotions to new and existing users. Bonus eligibility, terms, and wagering requirements are specified in the promotional material for each offer. General bonus conditions include:

• Bonuses are available only to verified accounts in good standing
• Each bonus may be claimed only once per user, household, IP address, and payment method
• Bonus abuse, including creating multiple accounts to claim the same bonus repeatedly, will result in bonus forfeiture and account closure
• Bonuses cannot be withdrawn directly and must be converted to withdrawable funds by meeting the stated wagering requirement

5.2 Wagering Requirements

Unless otherwise stated, all bonuses are subject to a wagering requirement (also called a "turnover requirement" or "rollover requirement") before they can be converted to withdrawable funds. The standard wagering requirement for romo88 bonuses is:

• Welcome Bonus: 5× (deposit + bonus amount) on sports bets with minimum odds of 1.50, or 25× on slot games
• Reload Bonuses: 8× (deposit + bonus amount) on sports bets or 30× on casino games
• Cashback Offers: No wagering requirement (cashback is credited as withdrawable balance)

Wagering contributions vary by game type. Sports bets contribute 100% toward wagering requirements. Slot games contribute 100%. Live casino games contribute 10%. Togel bets contribute 0% (do not count toward wagering).

5.3 Bonus Forfeiture

romo88 reserves the right to void bonuses and any associated winnings if:

• You violate these Terms & Conditions or the specific terms of the promotional offer
• You place bets on both sides of the same market (hedging) to artificially meet wagering requirements
• You withdraw funds before completing the wagering requirement
• We detect irregular betting patterns, collusion, or other forms of bonus abuse

6. Betting & Gaming Rules

6.1 General Betting Principles

By placing a bet or wager on romo88, you agree that:

• All bets are final once confirmed. You cannot cancel, edit, or reverse a bet after it has been accepted by the system
• In the event of a dispute, the official result as determined by the relevant sports governing body, lottery operator, or game provider will be considered final
• romo88 reserves the right to void bets placed on events affected by obvious errors (such as incorrect odds displayed due to technical malfunction)
• Maximum bet limits apply per sport, league, and market. These limits are displayed before bet confirmation and may vary based on your account status

6.2 Sports Betting Rules

For football (bandar bola) and other sports betting:

• Settlement: Bets are settled based on the official result at the end of regular time (90 minutes + injury time for football), unless otherwise stated. Extra time and penalty shootouts do not count unless the market explicitly includes them.
• Postponements: If a match is postponed or suspended, bets will remain valid if the match is rescheduled within 48 hours. If not, all bets will be voided and stakes refunded.
• Live Betting Delays: Live betting odds are updated as quickly as possible, but delays of 5–15 seconds may occur due to data transmission. By placing a live bet, you accept that a goal or significant event may have occurred before your bet is processed.

6.3 Casino & Slot Rules

For live casino, slot games (slot gacor), and other RNG-based games:

• All games use certified Random Number Generators (RNG) audited by independent testing agencies to ensure fairness
• Return to Player (RTP) percentages are theoretical values calculated over millions of game rounds. Individual session results may vary significantly
• Disconnections during a game round do not void the round. The result is determined server-side and will be visible in your game history once you reconnect
• Malfunction voids all pays and plays. If a technical error results in an incorrect payout, romo88 reserves the right to correct the error and adjust your balance accordingly

6.4 Togel (Lottery) Rules

For togel (Indonesian lottery) betting:

• Draw Results: romo88 relies on official results published by the respective lottery operators (Singapore Pools, Hong Kong Jockey Club, Sydney Lotteries, etc.). Results displayed on romo88 are for informational purposes only. In case of discrepancy, the official operator's result is final.
• Bet Cutoff: Bets must be placed before the published cutoff time for each draw. Late bets will be automatically rejected.
• Payout Odds: Payout odds for each bet type (4D, 3D, 2D, Colok Bebas, etc.) are displayed before bet confirmation and are fixed at the time of bet placement.

7. Prohibited Activities

The following activities are strictly prohibited on romo88 and will result in immediate account suspension, balance forfeiture, and potential legal action:

• Fraud & Identity Theft: Providing false information, using stolen identities, or registering under someone else's name
• Multiple Accounts: Creating more than one account per person, household, or IP address to exploit bonuses or circumvent limits
• Collusion & Syndicate Betting: Coordinating with other users to manipulate outcomes, share inside information, or engage in coordinated betting patterns
• Money Laundering: Using romo88 to disguise the origins of illegally obtained funds or to transfer money between parties without legitimate betting activity
• Bot Usage & Automation: Using automated scripts, bots, or third-party software to place bets, scrape odds data, or gain unfair advantage
• Exploitation of Errors: Deliberately exploiting technical errors, incorrect odds, or system vulnerabilities for financial gain
• Chargebacks & Payment Disputes: Initiating chargebacks or payment reversals through your bank or e-wallet provider after depositing funds on romo88

8. Account Suspension & Termination

8.1 Suspension by romo88

romo88 reserves the right to suspend or terminate your account at any time, with or without notice, if:

• You violate any provision of these Terms & Conditions
• We detect fraudulent, illegal, or abusive activity on your account
• You fail to complete KYC verification within a reasonable timeframe
• You request self-exclusion or otherwise indicate you wish to stop gambling
• We are required to do so by law or regulatory directive

In the event of account suspension for suspected fraud or terms violation, your balance will be frozen pending investigation. If the investigation confirms wrongdoing, your balance may be forfeited. If no wrongdoing is found, your balance will be released and you may request withdrawal.

8.2 Voluntary Account Closure

You may close your romo88 account at any time by contacting customer support and requesting permanent account closure. Once closed:

• You will no longer be able to log in, deposit, or place bets
• Any remaining balance will be available for withdrawal (subject to standard withdrawal procedures and wagering requirement completion)
• You may not re-open your account or create a new account on romo88 without prior written approval

9. Limitation of Liability

To the fullest extent permitted by Indonesian law, romo88 and its operators, affiliates, and service providers shall not be liable for:

• Direct, indirect, incidental, or consequential damages arising from your use of the romo88 platform, including loss of funds, data, or profits
• Technical failures, including server downtime, internet connectivity issues, software bugs, or third-party service interruptions
• Unauthorized access to your account resulting from your failure to maintain adequate password security
• Delays or errors in processing deposits, withdrawals, or bet settlements due to bank or payment processor issues beyond our control
• Actions of third parties, including but not limited to game providers, sports data suppliers, or payment processors

romo88 provides its services "as is" without warranties of any kind, express or implied. We do not guarantee uninterrupted access, error-free operation, or that the platform will meet your specific requirements.

You acknowledge that gambling involves risk and that you may lose money. romo88 is not responsible for any gambling losses you incur, and you agree to gamble only with funds you can afford to lose.

10. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which romo88 operates, with specific consideration for Indonesian consumer protection and gambling regulations where applicable.

Any disputes arising from or related to your use of romo88 shall be resolved through the following process:

• Step 1 – Customer Support: Contact our customer support team via live chat, WhatsApp, or email and attempt to resolve the issue informally. Most disputes can be resolved quickly through direct communication.
• Step 2 – Formal Complaint: If the issue is not resolved within 7 business days, submit a formal written complaint to our Compliance Department outlining the nature of the dispute and your desired resolution.
• Step 3 – Mediation: If the dispute remains unresolved after 30 days, both parties agree to participate in good-faith mediation before pursuing legal action.
• Step 4 – Arbitration or Legal Action: If mediation fails, disputes may be escalated to binding arbitration or, where arbitration is not available, to the competent courts with jurisdiction over romo88's operations.

You agree that any legal action must be brought individually and not as part of a class action, and that you waive any right to jury trial.

11. Contact Information

If you have questions, concerns, or require assistance regarding these Terms & Conditions or any aspect of your romo88 account, please contact our customer support team:

• Live Chat: Available 24/7 via the romo88 website and mobile platform
• WhatsApp: Active daily, 06:00–02:00 WIB
• Email: [email protected] (monitored 24/7, response within 4–12 hours)

For formal legal inquiries, compliance matters, or partnership opportunities, please email: [email protected]